Would you like to transform conflicts into conversations? Are you looking for new ways to settle disagreements in your workplace? Do you want to your employees to resolve their own conflicts? Mediation allows people to arrive at creative, win-win solutions based on what’s important to them. In this webinar, we’ll explore general mediation concepts and how you can productively apply them in your workplace. Whether you manage people or programs (or both), you’ll have the opportunity to apply a “mediator’s mindset” to the conflicts you currently face and recognize new possibilities for skill development, growth and change.
- Learn the premise and principles of mediation, and their application in the workplace.
- Understand the basic skills mediators use to resolve conflict.
- Recognize how you can use these skills to manage conflict between employees or on teams.
Claudette Rowley, MSW, CPCC is a coach, consultant and author – and expert in helping individuals and organizations resolve internal and external conflict. She consults and coaches internationally, helping professionals, corporations and non-profits resolve and prevent conflicts, and offers training on to manage conflict effectively.
Claudette is an experienced Myers-Briggs Type Indicator practitioner and facilitates individual development and team building sessions using the instrument. Author of the book Embrace Your Brilliance: How to Align Yourself with Your Unique Potential and co-author of the book A Guide to Getting It: A Clear, Compelling Vision, her articles have been published in hundreds of online and print publications.
Prior to launching her coaching and consulting company MetaVoice, Inc. in 2000, Claudette worked in the public and private sectors, specializing in leadership and program development. She holds a Masters of Social Work from the University of Michigan, a professional coaching certification from the Coaches Training Institute, and has completed additional training in organizational development and relationship systems coaching.
MetaVoice is a coaching and consulting company helping individuals and organizations resolve internal and external conflicts. When individuals and organizations understand the conflicts that hold them back, and chart a course for resolving them, they move into alignment for grow, evolution and more success.
I offer conflict coaching and training, and work with organizations to resolve ongoing conflicts. I have a three phase training process I use to help individuals and organizations learn how address conflict in a way that produces positive results. I also specialize in conflict, leadership and career assessments, and their application for resolving conflicts and identifying strengths in individuals and teams.