Are you faced with conflicts in the workplace and unsure how to resolve them effectively? Have you tried to resolve a conflict with a manager, direct report or peer and felt like you got nowhere? Do you sometimes avoid conflicts because they seem impossible to resolve? In this webinar, we will discuss a step by step process for preparing to resolve a conflict, how to have a productive conflict resolution conversation, and learn more about the nature and purpose of conflict in the workplace.
- Participants will learn the five typical responses to conflict and how to react when faced with these responses.
- Participants will learn about communication skills for engaging in a conflict resolution conversation.
- Participants will learn a step by step process for preparing to resolve a conflict in the workplace
Claudette Rowley, MSW, CPCC is a coach, consultant and author – and expert in helping individuals and organizations resolve internal and external conflict. She consults and coaches internationally, guiding professionals, corporations and non-profits through results-oriented career, leadership and organizational development initiatives. Claudette is an experienced Myers-Briggs Type Indicator practitioner and facilitates individual development and team building sessions using the instrument. Author of the book Embrace Your Brilliance: How to Align Yourself with Your Unique Potential and co-author of the book A Guide to Getting It: A Clear, Compelling Vision, her articles have been published in hundreds of online and print publications. Prior to launching her coaching and consulting company MetaVoice, Inc. in 2000, Claudette worked in the public and private sectors, specializing in leadership and program development. She holds a Masters of Social Work from the University of Michigan, a professional coaching certification from the Coaches Training Institute, and has completed additional training in organizational development and relationship systems coaching.
MetaVoice is a coaching and consulting company helping individuals and organizations resolve conflicts, so they can move into alignment for growth and evolution. I believe when individuals and organizations understand the conflicts that hold them back and the alignment that moves them forward, they are able to identify the right direction and the right methodology to achieve the right result for them. I offer executive, leadership and career coaching and organizational development consulting. I also have a specialty in leadership and career assessments and their application for resolving internal and external conflicts and identifying strengths in individuals and teams.